Detailing FAQs
We get lots of questions in this industry and sometimes people have heard a lot of “interesting” versions of the truth. We aim to answer your questions honestly, without bias. If your question isn’t answered here, please feel free to contact us for a chat.
Detailing
Car detailing is the act of performing a thorough cleaning, restoration and finishing of a motor vehicle, to produce a show-quality cleanliness and polish. Detailing can be performed on a vehicle’s exterior and/or interior.
There are a couple of ways you can keep your car in great condition:
- Washing your car regularly with a high quality wash mitt and shampoo will go a long way.
- Add some kind of UV protection to your paint on a regular basis.
- Keeping your wheels clean and removing bugs when you wash your car.
However, if all this seems too much then talk to us about the options we offer for regular maintenance detailing to keep your car clean and protected.
Alternatively, the Paint Protection packages that we provide through our specialised ceramic coating business, Newcastle Auto Protection, can really help with long term protection and reduce the maintenance needed to keep your car looking its best!
A couple of notes about “cheaper” prices at car washes:
We are not against car washes – there is a particular segment of the market that they serve; a certain consumer need that they fill. What we are against is detailers being grouped into the same category as car washes.
Look at it this way – when you dine out at a fine restaurant you pay more and receive higher quality ingredients, service and setting. When you dine out at a fast food place it is a totally different experience – prices are cheaper, ingredients are more processed, ordering is streamlined. If you asked the fine restaurant to match the fast food prices they would be unwilling to as that’s not what they are about.
A similar comparison can be made between car washes and detailers. Car washes are cheap, fast and offer a different experience. Detailers are slower and more thorough; they cost more due to higher quality chemicals and extra time taken to achieve a result of higher standard. So when a detailer is asked to match the car wash price it’s simply not what the detailing business is about and most will be unwilling.
This depends on the package or service purchased. The bigger the package, the more time allocated to complete the job.
No, we don’t do spray painting.
Yes, we have a full line of products from reputable brands that are available for purchase. We will take the time to listen to your needs and help you select the most suitable product(s) for your vehicle and lifestyle.
Paint Correction
Paint correction is the process of removing microscopic amounts of a vehicle’s paintwork with power tools such as a machine polisher or buffer to remove defects such as swirls, scratches, oxidation and water spotting.
The cost of paint correction largely depends on the amount of correction work needed (ie how damaged the paint is) and the size of the car. The more steps or time needed, the higher the cost of the job. All of our coating packages come with a preparatory single-step correction included in the price to ensure you get the best result for your money.
No, these are terms that are used interchangeable to refer to the same process of correcting defects in automotive paintwork.
Paint correction by Newcastle Pro Detailing is 100% safe. We use the latest technology and have 10 years experience so can ensure a high quality result is achieved. Unfortunately, this can’t be said for every detailing business as there is no certification required to ensure quality results. Cheap correction work normally means poor workmanship from the detailer and possible damage to your paint. The best practice is to pay to have a professional with proven results complete the work rather than trying to save a few dollars and not achieving what you were after. Cheap work can often result in expensive repair with your paint possibly left full of buff marks, burnt or even torn off the edges of panels.
Paint correction removes imperfections in automotive paintwork. This includes imperfections such as swirls and scratches, paint fading, water spotting or etching. Imperfections can only be removed if the damage hasn’t penetrated through the clear coat (base) layer of the paint work.
About Us
Yes, rest assured we are fully insured to work on your vehicle. Better news? We have never had to make a claim because we take the greatest care with every vehicle we work on – we treat your car as if it is our own.
We have an EFTPOS machine to take a range of cards including AMEX, Visa and Mastercard. You can also use Apple Pay (via your iPhone) to make payment.
Alternatively, we also accept payment in cash; however, we do not accept cheques.
