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Detailing FAQs

What is car detailing? Is dealership paint protection any good? We get lots of questions in this industry and sometimes people have heard a lot of “interesting” versions of the truth. We aim to answer your questions honestly, without bias. If your question isn’t answered here, please feel free to contact us for a chat or drop your question in the “Submit a Question” box at the bottom of the page.

Detailing

1
What actually is car detailing?

Car detailing is the act of performing a thorough cleaning, restoration and finishing of a motor vehicle, to produce a show-quality cleanliness and polish. Detailing can be performed on a vehicle’s exterior and/or interior.

2
I have a new car. How can I best maintain it?

There are a couple of ways you can keep your car in great condition:

  1. Washing your car regularly with a high quality wash mitt and shampoo will go a long way.
  2. Add some kind of UV protection to your paint on a regular basis.
  3. Keeping your wheels clean and removing bugs when you wash your car.

However, if all this seems too much then talk to us about the options we offer for regular maintenance detailing to keep your car clean and protected.

Alternatively, the Paint Protection packages available through Newcastle Pro Detailing can really help with long term protection and reduce the maintenance needed to keep your car looking its best!

3
The local hand car wash is a lot cheaper. Why should I choose Newcastle Pro Detailing?

A couple of notes about “cheaper” prices at car washes:

We are not against car washes – there is a particular segment of the market that they serve; a certain consumer need that they fill. What we are against is detailers being grouped into the same category as car washes.

Look at it this way – when you dine out at a fine restaurant you pay more and receive higher quality ingredients, service and setting. When you dine out at a fast food place it is a totally different experience – prices are cheaper, ingredients are more processed, ordering is streamlined. If you asked the fine restaurant to match the fast food prices they would be unwilling to as that’s not what they are about.

A similar comparison can be made between car washes and detailers. Car washes are cheap, fast and offer a different experience. Detailers are slower and more thorough; they cost more due to higher quality chemicals and extra time taken to achieve a result of higher standard. So when a detailer is asked to match the car wash price it’s simply not what the detailing business is about and most will be unwilling.

4
How long will it take for you to detail my car?

This depends on the package or service purchased. The bigger the package, the more time allocated to complete the job.

5
Do you do any type of painting? Bumper scrapes etc?

No, we don’t do spray painting.

6
Do you sell products for maintaining my car?

Yes, we have a full line of products from reputable brands that are on display and available for purchase. We will take the time to listen to your needs and help you select the most suitable product(s) for your vehicle and lifestyle.

Paint Protection

1
How long does paint protection take?

On average, car paint protection takes about one day. This largely depends on the size of the car and the type of coating being applied. For example, overnight curing is required when we apply Opti-Coat Pro or Opti-Coat Pro+. However, Optimum Gloss Coat can generally be applied on the same day that the car is dropped off and picked up, depending on the level of paint correction required or wanted.

2
Do ceramic coatings come with a warranty?

Yes, many ceramic coatings come with warranties. Our Opti-Coat Pro and Opti-Coat Pro+ coatings come with 5 year and 7 year warranties respectively. Optimum Gloss Coat does not come with a warranty but can be expected to last 2 years or more.

When looking at other brands of paint protection or ceramic coating, be sure to read the terms and conditions with the warranties as there are often requirements such as annual inspections that are not widely advertised. Opti-Coat warranties do not require annual inspections or regular servicing.

3
Is there a difference between the dealership protection packages and what is you offer through Newcastle Pro Detailing?

Short answer: Yes.

Generally speaking, the dealerships don’t use brands known to the detailing industry. That being said, it doesn’t mean that they won’t perform. However, a dealership’s quality control and preparation of your car is often lacking. To apply a ceramic coating, the surface must first be thoroughly cleaned and decontaminated. On average, a dealership may spend only 1-2 hours applying a coating/ paint protection product to your car. By comparison, at Newcastle Pro Detailing we spend on average 6-8 hours preparing and applying a coating to your car. For the top level packages, we spend 10+ hours preparing and protection every part of your car. But this doesn’t equate to the dealership being more efficient; they are just cutting corners and rushing. The number of steps involved in properly preparing and coating a vehicle simply cannot be done in 1-2 hours.

In a nutshell, we have better procedures, better products and are looking to provide you with the best outcome.

4
Does paint protection mean I don't have to wash my car?

No, your car will still require washing and periodic maintenance to get the most out of your paint protection. Ceramic paint protection is a barrier between your car paint and the elements, not a car cleaning service. The job of ceramic paint protection is to protect the paint underneath. That being said, washing a paint protected vehicle will be far easier and your car’s paint will retain its gloss much better than without any protection.

5
Can a ceramic coating crack on my car?

No, a ceramic coating will never crack on a car.

6
What ceramic coating brand is best?

This can be a very contentious subject for some people. There are a few reputable ceramic coating brands out there along with many unreliable, cheap knock-offs. We recommend you doing your own personal research; however, we can confirm that Opti-Coat is an exceptionally high quality brand that can be trusted. They have a comprehensive accreditation process for their applicators and they don’t over-hype their coatings. In general, we find them to be more about underpromising and overdelivering rather than the other way around. We have been very impressed by this ceramic coating brand.

7
What's the difference between paint protection and ceramic coating?

Often the words paint protection and ceramic coating are used interchangeably; however, ceramic coating is a type of car paint protection. Technically, it is possible to refer to something like a polymer sealant or a carnauba wax, which still offers some protection, as a paint protection. However, a ceramic coating is a protective layer that is much thicker and stronger than both of these options. Most reputable detailers will use ceramic technology as their paint protection offering.

8
Is ceramic coating worth it?

If you are looking for the best car paint protection without going to Paint Protection Film (PPF) then yes, a ceramic coating really does hold up over the years and maintains that new car shine far longer than any waxes.

9
What does a ceramic coating protect my car from?

UV damage is a big paint killer in Australia, but so is chemical damage from bird poo and acid rain. Basically, paint protection will protect your car paint from environmental damage. However, there are no paint protections that will stop damage caused by abrasions such as washing with a dirty sponge, tree brush scratches, keying etc. In my experience, although a coating doesn’t stop these kinds of damage, it does generally take a fair amount of them and makes removing the damage far easier and more successful than on uncoated cars.

Paint Correction

1
What is paint correction?

Paint correction is the process of removing microscopic amounts of a vehicle’s paintwork with power tools such as a machine polisher or buffer to remove defects such as swirls, scratches, oxidation and water spotting.

2
How much does paint correction cost?

The cost of paint correction largely depends on the amount of correction work needed (ie how damaged the paint is) and the size of the car. The more steps or time needed, the higher the cost of the job. All of our coating packages come with a preparatory single-step correction included in the price to ensure you get the best result for your money.

3
Is there a difference between paint correction, paint polishing and buffing?

No, these are terms that are used interchangeable to refer to the same process of correcting defects in automotive paintwork.

4
Is paint correction safe?

Paint correction by Newcastle Pro Detailing is 100% safe. We use the latest technology and have 10 years experience so can ensure a high quality result is achieved. Unfortunately, this can’t be said for every detailing business as there is no certification required to ensure quality results. Cheap correction work normally means poor workmanship from the detailer and possible damage to your paint. The best practice is to pay to have a professional with proven results complete the work rather than trying to save a few dollars and not achieving what you were after. Cheap work can often result in expensive repair with your paint possibly left full of buff marks, burnt or even torn off the edges of panels.

5
What does paint correction fix?

Paint correction removes imperfections in automotive paintwork. This includes imperfections such as swirls and scratches, paint fading, water spotting or etching. Imperfections can only be removed if the damage hasn’t penetrated through the clear coat (base) layer of the paint work.

About Us

1
Are you insured to work on my car?

Yes, rest assured we are fully insured to work on your vehicle. Better news? We have never had to make a claim because we take the greatest care with every vehicle we work on – we treat your car as if it is our own.

2
Can I just wait at the workshop while you work on my car?

Absolutely! We have an upstairs reception area with air-conditioning, lounge, tea and coffee facilities, as well as plenty of water. We also have clean bathroom amenities that you are more than welcome to use. We are more than happy for you to use our waiting area and facilities while we work on your vehicle or if you are waiting for a lift.

3
Is your workshop secure?

Absolutely! The complex we are in has a locked gate from 8pm along with 24hr video surveillance of the entire complex. We also have our workshop fully locked at multiple points with your car safely inside and keys kept offsite.

4
What forms of payment do you take?

We have an EFTPOS machine to take a range of cards including AMEX, Visa and Mastercard. You can also use Apple Pay (via your iPhone) to make payment.

Alternatively, we also accept payment in cash; however, we do not accept cheques.

Submit a Question

If your question wasn’t answered, feel free to drop it here and we will endeavour to include it on our site. If you would like a direct response, just fill in your email address and we will get back to you as soon as possible.

All questions are anonymous – no personal information will be shared.

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